EFFECT OF INDUSTRIAL TRAINING SCHEME ON THE TRAINING OF OFFICE MANAGERS IN SELECTED TERTIARY INSTITUTIONS IN SOUTH EAST ZONE OF NIGERIA


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EFFECT OF INDUSTRIAL TRAINING SCHEME ON THE TRAINING OF OFFICE MANAGERS IN SELECTED TERTIARY INSTITUTIONS IN SOUTH EAST ZONE OF NIGERIA



Table of Content


Title                                                                                                  i
Approval                                                                                          ii
Dedication                                                                                       iii
Acknowledgement                                                                          iv
Table of Content                                                                                      v
List of Tables                                                                                  vii
List of Figure                                                                                   viii
Abstract                                                                                            ix

CHAPTER ONE
Introduction
1.1       Background of the Study                                                     1
1.2       Statement of the Problem                                                    3
1.3       Objective of the Study                                                          4
1.4       Research Question                                                               5
1.5       Research Hypothesis                                                           5
1.6       Significance of the Study                                                     6
1.7       Scope of the Study                                                               7

CHAPTER TWO
Review of Related Literature
2.1       The Aims and Objectives of Industrial Training                          8
2.2       Benefits Derived from Industrial Training                                     12
2.2.1  Impact of Information Technologies in Offices                           15
2.2.2  Information Technology Skills                                             16
2.3       Causes of Poor Implementation of IT Programme            17
2.3.1 Bodies Involved in the Management of SIWES                          20
2.4       The Remedies to the Poor Implementation of the  
Programme                                                                            21
2.4.1  Industrial Training Fund Services                                       23
2.4.2  Performance Monitoring and Publication                                     30
2.4.3  Grievances and Redress Mechanism                                30
2.4.4  Obligation and Expectations of ITF                                              31
2.5       Summary of Literature Review                                            33


CHAPTER THREE
Research Methodology
3.1       Design of the Study                                                              35
3.2       Area of Study                                                                        36
3.3       Population of the Study                                                        36
3.4       Sample and Sampling Technique                                       37
3.5       Method of Data Collection                                                   38
3.6       Questionnaire Administration                                                        39
3.7       Validation of the Instrument                                                 39
3.8       Method of Data Analysis                                                      39

CHAPTER FOUR
Presentation and Analysis of Data
4.1       Research Question One                                                      41
4.2       Testing of Hypothesis                                                          47
4.3       Discussion of Findings                                                                  58

CHAPTER FIVE
Summary of Findings, Conclusions and
Recommendations
5.1       Restatement of the Problem                                                         59
5.2       Summary of Findings                                                           59
5.3       Conclusions                                                                           60
5.4       Recommendations                                                               61
5.5       Limitation of Study                                                                63
5.6       Suggestions for Further Study                                            63

References                                                                                               64
Appendix                                                                                         66
Questionnaire                                                                                 67




List of Tables
Table I       Composition of Population According to the
                   Institutions                                                                    37
Table II      Sampling of the Study                                                38
Table III     Research Question One                                             41
Table IV     Research Question Two                                             43
Table V      Research Question Three                                          44
Table VI     Research Question Four                                            45
Table VII    Observed and Expected Frequency for Research
                   Question One                                                              49
Table VIII   Observed and Expected Frequency for Research
                   Question Two                                                              50
Table IX     Observed and Expected Frequency for Research
                   Question Three                                                            51
Table X      Observed and Expected Frequency for Research
                   Question Four                                                              52
Table XI     Chi Square Test Statistics Computation No. 1                  53
Table XII    Chi Square Test Statistics Computation No. 2                  54
Table XIII   Chi Square Test Statistics Computation No. 3                  55
Table XIV  Chi Square Test Statistics Computation No. 4                  57






List of Figures
Fig. 1                   Structure of Industrial Training Fund                         27





Abstract

This research work was carried out to investigate into the effect of industrial training scheme on the training of Office Managers.  It was discussed under the following sub headings according to the purpose of the study: Objectives of Industrial Training, benefits derived from Industrial Training, causes and remedies to the poor implementation of Industrial Training programme. It was observed that the management problem of industrial training on the training of Office Managers was on how to achieve the organizational goal, poor visitation of students by supervision staff during training and non payment to students on attachment.  This study helps students to achieve the practical aspect of learning, which enable them to perfect on the theoretical training.  The population of the study was made up of 253 managerial students both Federal Polytechnic Nekede, Federal Polytechnic Oko and Abia State Polytechnic Aba.  Four (4) research questions were formulated which guided the study. Thirty (30) structured questionnaires were used for data collection which was distributed to 165 managerial students from HNDI and HNDII in the selected tertiary institutions.  Also, tables, percentile method were used in analysis of data collected and the statistical tool employed in testing the hypothesis was Chi Square.  The findings reveals that the programme organized by the industrial training fund is relevant to students involved in skilled courses.  It was recommended that the activities of the establishment in which they had their IT exposure are related to their course of study.  There should be a line between the industries and schools so that the performance reports of the students would be sent to Industrial Training Fund (ITF) office after each industrial training experience for further assessment.

CHAPTER ONE
INTRODUCTION
1.1    Background of the Study
Industrial Training is the training given to the students in tertiary institution in order to know the responsibilities of human resources development and how they will tackle their work/job after their school career.

The Industrial Training Funds was set up by (SIWES) Students Industrial Work Experience Scheme programme to help students in tertiary institutions especially those offering practical courses such as Office Technology and Management students, Art and Applied Sciences, Engineering students etc. to achieve their required training skills for their professions.

This programme has brought about many positive effects on the students.  As the manager’s job is to provide service to the general public, industrial training helps to expose managers to industrial behaviour in order to improve on practical aspect of their course.  According to Okafor (1993), this type of experience would expose students to the world of work and help them remedy the deficiencies of the classroom in terms of its practical components.

Thus, the Industrial Training Fund programs help Office Managers to perfect in their profession.  For instance, some courses in Office Technology and Management line is Office Management System, Office Practice, Principle of Law, Advance Transcription, Information and Communication Technology (ICT), Human Capital Management etc. are being taught theoretical in school.

In Polytechnics, Office Managers due go to four months Industrial Training (IT), in their first year, in second year another one year Industrial Training making them acquire the necessary skills to perfect in their course of study.

Students experience during the course of their training will definitely help them to carry out their managerial work effectively provided that the programme of the Industrial Training Fund (ITF) is a continuous process.  The experiences gotten by students is a good tool that responds to a certain basic aspect of the students fullest development in the Office Management and Technology course making them acquire the necessary skills.

The most serious problem facing the students before the introduction of the Industrial Training (IT) is unemployment.  Many of them do not possess the relevant and employable skills needed by employers, students are being faced with the problem of acquiring the needed practical knowledge.  Thereby, making the students to imagine everything that are being taught.  But the introduction of this IT programme has helped Office Managers to perform well, especially in getting direct contact with some of the new office gazettes that have been taught theoretically in school.

The SIWES objectives is to help students to find solution to the problem of unemployment, to take their steps in the journey through their life career with pleasure, confidence, and to prepare students for the world.

Taylor (1983) had concluded that students who have benefited from SIWES opportunities pass on to the next level and are ready to accept any challenges of learning skills in their career.  For this reasons the potential managers that went through the industrial training fund programme benefited from many effects needed for their experiences and exposure.

1.2    Statement of the Problem
The management problem of the industrial training is on how to achieve the organization goal.  And the effort of well trained managers as Folayan (1998) stated is a sine quo non for the achievement of the organizational corporate goal.

Before the introduction of Industrial Training Scheme, the Office Manager’s attitude and performance in school and outside school was very discouraging. 

The Federal Military Government introduced this programme (IT) to guide and direct the Office Manager’s learning so that they will carry out their work/job effectively and accurately.

Atuenyi (1995), pointed out that “Office Managers need urgent training right from their year one in higher institution in order to meet up with the information technology demand in any organization”.

Another problem bordering on this is the problem of how often the supervision staff in Industrial Training Fund (ITF) visits the students on attachment and allowance paid to students on attachment.

1.3    Objective of the Study
The objective of the study is to find out the effect of Industrial Training Scheme on the training of Office Managers.
Specifically, the study sought to:
1.           Identify the aims and objectives of the Industrial Training.
2.           Find out the benefits that the entire students derive from Industrial Training (IT) Scheme.
3.           Examine the causes of the poor implementation of the programme.
4.           Examine the remedies to the poor implementation of the programme.

1.4    Research Questions
This study sought answers to the following research questions.
1.           What are the aims and objectives of the Industrial Training?
2.           What are the benefits derivable by students from the Industrial Training Scheme?
3.           What are the causes of poor implementation of the programme?
4.           What are the remedies to the poor implementation of the programme?

1.5    Research Hypothesis
To guide the study, the following hypothesis has been formulated to enhance authentication of the subject matter.




Ho:    Industrial Training Scheme has no effect on the training of
Office Managers in selected tertiary institution in South-East zone of Nigeria.

H1:    Industrial Training Scheme has effect on the training of
Office Managers in selected tertiary institution in South-East zone of Nigeria.

1.6    Significance of the Study
The study of the effect of industrial training scheme on the training of managers will help the students to achieve the practical aspect of learning, which will help them to perfect in the theoretical training.

The industrial training will help the students to be more committed to the programme instead of relaxing and forge industrial training letters from any company, since they have known the importance of the programme.

It helps the SIWES workers to be more committed to their work by making it compulsory for the students to acquire the necessary practical knowledge and experience required from them during the training period.

The study in this training will help students to be cost conscious when dealing with customers or when using companies stationeries in their work place.

The study will also help to create awareness to the public especially government establishments on the importance of the training so that the industrial workers will be accepted.

1.7    Scope of the Study
The scope of the study is strictly on the effect of industrial training scheme on the training of Office Managers.  It focused on the aim and objective of industrial training scheme towards the students that are offering practical courses in tertiary institutions, especially in the training of Office Managers.

To evaluate the benefits that the students derive and to find out the problems and solutions towards the training.
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